Deleting your account

Open “Profile”, then “Security”. At the bottom of the screen there is a “Delete account” button.

Enter your current password and confirm the deletion. The password is required so that nobody else can delete the account from your device.

After confirmation you are signed out on all devices, and a notice of the deletion is sent to your e-mail address.

Sign in at nordo.ee, open “My account” → the “Profile” tab → “Security”. Then the same steps: the “Delete account” button, your current password, confirmation.

If you have lost your password, reset it first: choose “Forgot your password?” on the sign-in screen; a code is sent to the e-mail address of the account.

If you no longer have access to that e-mail address either, write to info@nordo.ee asking us to delete the account and state the e-mail address it is registered to. We verify that the request comes from the account owner and carry out the deletion within one month at the latest, as provided by the GDPR.

At the moment of deletion the following is erased: e-mail address, name, profile photo, phone number, city, password, two-step sign-in and identity verification data, favourites, saved searches, notification settings, push notification tokens and active sessions.

Advertisements that had no conversations or deals are deleted immediately together with their photos. Other advertisements are taken off the service; their description, characteristics and photos are erased after 12 months, and only the title remains so that the other party can recognise the conversation.

A provider card is deleted immediately together with the photos of work. Business status details — the business name, registration number, address, e-mail and phone number — are erased immediately; in advertisements kept because of a conversation, they are erased together with the description after 12 months.

Conversations are kept in anonymised form — “Deleted user” is shown instead of your name — and are deleted 3 years after the last message. Price offers are deleted 3 years after they were made.

Deals and reviews are kept for as long as the service operates: they make up other users’ ratings. After deletion they are shown as from “Deleted user”.

Job requests and reviews of work are kept in the same way as deals: providers’ and clients’ ratings are made up of them. After deletion they are shown as from “Deleted user”. The conversation in which a request was handled is kept like any other conversation.

Records that accounting and tax law require us to keep are retained for the period set by law. See the privacy policy for details.